Employee Navigator Login
Frequently Asked Questions
Business Owners: Small & Large Employer
When can my employees sign up for coverage?
Employees will be eligible to sign up during a designated open enrollment period. This is typically around the anniversary of when the company signed up for coverage. Employees can also sign up if they are eligible for a Special Enrollment Period.
When can I sign up my company up for benefits?
A group/company can sign up for insurance benefits at any point in the year.
How many of my employees must enroll?
A company must have a least 2 full-time W-2 employees in order to offer benefits. At least 1 of those employees has to enroll in the plan.
Do I have to provide coverage for my employees?
Small companies, with under 50 employees, are not required to provide health insurance coverage. If your company has more than 50 full-time W-2 employees, you must have a health insurance plan available to your employees.
What insurance companies do we work with?
At Altura Benefits, we represent all the major players in Utah.
What is an HSA?
HSA stands for Health Savings Account.
Is there a contract or term that I have to sign up for?
No, you can cancel your coverage or stop working with us at any time. Our goal is to make you want to stay.
Can I change plans and insurance agents?
Yes, you can change who your insurance agent is. An agent of record form would need to be signed and submitted to the insurance company. You can change agents at any time during the year, but you can only change plans during an enrollment period.
What is the difference between a Group/Employer plan and an Individual/Family plan?
A group plan needs to be signed up for through your employer. If you are not offered benefits or do not want to enroll in them through work, you are eligible for an individual plan.
How do we get paid?
Insurance agents receive commissions from the insurance companies.
Why should I use an agent?
Using an agent if free to the client. Our agency does not focus on hard sells, but rather showing you all your options, so you can make the best decision for you.
Do we represent Medicaid or CHIP(Children’s Health Insurance Program)?
Medicaid and CHIP (Children’s Health Insurance Program) are government-sponsored programs that help some low-income individuals and families pay for medical expenses. Only employees of The Department of Workforce Services are able to assist with Medicaid or CHIP enrollment. Due to this, Altura Benefits cannot work with either program.
For more questions on Medicaid in the Salt Lake Area- please call The Department of Workforce Services at 801-526-0950 or visit Medicaid.utah.gov.
For questions regarding CHIP please call 877-543-7669.
What is an Obamacare plan?
Obamacare is not an insurance plan or company. It is the slang term used in reference to the Affordable Care Act (ACA)- which defines a set of standards for insurance coverage. “Obamacare” plans can be purchased at healthcare.gov.
You can follow this link to view quotes: Health Insurance Quotes.
Does it cost money to work with a health insurance agent?
No, it does not cost you any money to work with an agent. Insurance companies pay commissions directly to health insurance agents. You are not charged any extra fees and your price will be the same, whether or not you work with an agent.
Individuals / Families